Managed IT services with one owner for the whole stack
Most IT providers start at the software layer and stop where the wall starts. We start at the wall, which means when something breaks, there's nobody else to blame and nobody else to wait for.
At a glance
- Fully-managed or co-managed
- Predictable monthly cost
- Documented environment from day one
- We own the cabling too
Why infrastructure-led matters for support
When your IT provider can't touch the physical layer, every problem below the operating system becomes a coordination exercise. The provider blames the cabling contractor, the cabling contractor blames the switch, and you sit in the middle scheduling three visits.
We install the cabling, the switching, the wireless and the cameras, so when something breaks, it's one call and one party accountable.
Fully-managed or co-managed
Fully-managed suits businesses with no internal IT: we're your department. Co-managed suits businesses that have someone internal but need depth behind them: your person keeps the applications and the relationships, we take infrastructure, after-hours monitoring and the hands-on site work.
What happens in the first month
The first thing we do isn't change anything. It's write down what exists. Asset inventory, network diagram, credential audit, backup verification. Most environments we take over have none of this, and everything else depends on it.
How this is actually delivered
Worth saying plainly, because most providers don't. Redsilicon is structured like a general contractor. The infrastructure underneath your managed environment: the cabling, the switching, the wireless, the cameras and the access control: is installed and maintained by us. The round-the-clock side of managed IT, meaning helpdesk tiers 1 to 3, network operations and security operations, runs through a specialist managed-services partner.
That partner is a properly staffed 24/7 operation, which is what those functions genuinely require and what no single technician can honestly claim to provide. What Redsilicon provides is the account manager who owns the relationship, sets the standards, holds the partner to them, and attends in person when something needs physically touching.
Most providers have this the other way round: a real helpdesk, and a subcontractor you have never met arriving at your door. We would rather the person who knows your building be the constant. Here is exactly who performs what.
What you get
- Proactive monitoring — Servers, network and endpoints watched so faults surface before you notice.
- Helpdesk — A real person, not a ticket that sits overnight.
- Patch management — Operating systems and applications kept current on a schedule.
- Backup & recovery — Backups configured, monitored and, critically, test-restored.
- Documentation — Network diagram, asset list and configurations kept current.
- Vendor management — We deal with your ISP and software vendors so you don't have to.
The process, start to finish
Every job follows the same shape, so you always know where you are in it.
Discovery
We audit what you have: hardware, software, network, backups, access.
Proposal
Scope, service levels and a fixed monthly figure. No surprises.
Onboarding
Monitoring deployed, documentation built, access secured and re-keyed.
Stabilise
We fix the accumulated issues the audit surfaced, in priority order.
Steady state
Proactive maintenance, helpdesk, patching and monthly reporting.
Review
Regular reviews on spend, risks and what's approaching end of life.
Want this scoped for your site?
Tell us the building and what you're trying to achieve. We'll tell you what it takes, and whether you actually need it.
Before you call
What does managed IT actually cost?
It's normally per-user or per-device per month, and it depends on how many people you have and what's in your environment. The discovery audit is what lets us quote a real number rather than a range.
Can you work alongside our existing IT person?
Yes. That's co-managed IT, and it's a large part of what we do. Your person keeps what they're best at and we cover infrastructure, after-hours and site work.
What if our documentation doesn't exist?
That's the normal starting point. Building it is the first thing we do, and it's the thing everything else depends on.
How quickly do you respond?
Response commitments are written into the agreement rather than implied. We'd rather publish a target we hit than a number that sounds good.