How we work
Structured like a general contractor
A general contractor doesn’t own a plumbing company. They self-perform what they’re good at, bring in licensed trades for the rest, and hand you one contract and one person to call. Redsilicon is built the same way — and we’ll tell you which is which.
The short version
- Low-voltage infrastructure is performed in-house
- Licensed trades are brought in and coordinated
- Managed IT runs with a specialist partner
- One account manager on every job
Why it’s built this way
The gaps between trades are where projects fail
Fitting out a building normally means assembling a committee. A cabling contractor, an electrician, an alarm company, an IT provider and whoever mounts the screens. Each one’s scope ends exactly where the next one’s begins, and every one of them is right that the problem belongs to somebody else.
Construction solved this a long time ago. A general contractor self-performs the trades they are genuinely good at, subcontracts the ones that need a different licence, and carries the client relationship across all of it. The client signs one contract and phones one person.
That is the shape of this company. The physical layer — the part most IT providers won’t touch — is what we self-perform. Where the law or the job requires a specialist, we bring one in rather than pretending otherwise, and we stay responsible for the result either way.
What you don’t do
- Chase five contractors for one problem
- Work out whose scope a gap falls into
- Sequence trades so they aren’t waiting on each other
- Re-explain the building to somebody new every visit
- Hold a stack of separate quotes, invoices and warranties
In-house, or brought in
Exactly who performs what
No asterisks. If a client asked us to name the hands on every part of a job, this is the answer we’d give.
| Work | Who performs it | Who you deal with |
|---|---|---|
| Structured cabling, fibre and rack builds | Redsilicon, in-house | Your account manager |
| Switching, routing, wireless, bridges and Starlink | Redsilicon, in-house | Your account manager |
| Cameras, access control and intrusion alarms | Redsilicon, in-house | Your account manager |
| Audio/visual, boardrooms and digital signage | Redsilicon, in-house | Your account manager |
| Smart-building devices and controls | Redsilicon, in-house | Your account manager |
| Websites, development, hosting and marketing | Redsilicon, in-house | Your account manager |
| Line-voltage electrical | Licensed electrical contractor | Your account manager |
| Fire alarm systems and fire signal monitoring | ULC-listed fire alarm contractor | Your account manager |
| Core drilling, roof penetrations, structural work | Licensed specialist trade | Your account manager |
| Helpdesk tiers 1–3, NOC and SOC | Specialist managed-services partner | Your account manager |
The third column is the point. It does not change from row to row, and that is what you are actually buying.
The account manager
One person, start to finish
Not a salesperson who hands you off after the deposit clears. The same account manager runs the job and is still the person who answers when you call about it later.
Survey
One person walks the building — the same one who will be there when the work happens.
Scope and price
A single quote covering every trade the job needs, agreed before anything starts.
Sequence
Trades scheduled against each other so nobody arrives to find the wall still open.
On site
We attend while the work happens, including the parts a licensed contractor performs.
Hand-over
One walkthrough, one set of documentation, one person who can answer questions about any of it.
Afterwards
Same number, same account manager. Not a ticket queue that forgets who you are.
Managed IT, said plainly
The helpdesk isn’t in the van
Helpdesk tiers 1 to 3, network operations and security operations run through a specialist managed-services partner. That is a properly staffed round-the-clock operation, which is what those functions actually require and what no single technician can honestly offer.
What Redsilicon provides is the account manager who owns the relationship, sets the standards, holds the partner to them, and turns up in person when something needs physically touching.
Most providers have this the other way round. A real helpdesk, and a subcontractor you’ve never met arriving at your door. We’d rather the person who knows your building be the constant.
What that means for you
- Round-the-clock cover that doesn’t depend on one person being awake
- Escalation paths that exist on paper, not in somebody’s head
- Local attendance from the party that installed the infrastructure
- One account manager holding both halves together
Boundaries
What this doesn’t mean
We’re not claiming to be bigger
Naming the structure is the opposite of inflating it. You are buying coordination and accountability, not a depot full of vans.
We don’t hold licences we don’t hold
Line-voltage electrical and fire alarm work is performed by contractors licensed to do it. Redsilicon is not a ULC-listed fire alarm contractor and will not describe itself as one.
Coordinating a trade isn’t being that trade
We won’t sign off work we aren’t qualified to sign off. The contractor who performs it certifies it, and you get that certificate rather than our word for it.
Bringing someone in doesn’t move the responsibility
If a part of the job goes wrong it is still ours to fix, whoever’s hands were on it. That is the whole trade you are making by hiring one party instead of five.
Want a job scoped end to end?
Tell us the building and what you're trying to achieve. You'll get one quote covering every trade it needs, and one person who owns it.
Common questions
The awkward ones
So do you actually do the work, or do you sub it out?
Most of it we do ourselves. Everything low-voltage — cabling, fibre, racks, switching, wireless, cameras, access control, alarms, audio/visual and smart-building devices — is installed by Redsilicon, and so is web work and hosting. What we bring in is the work that legally requires a licence we do not hold, structural work, and the 24/7 side of managed IT. We would rather tell you that than have you find out on site.
Who am I dealing with day to day?
One account manager, from the first survey through to the call you make eighteen months later. They scope the job, price it, coordinate whoever is required to deliver it, attend while it happens and hand it over. You never manage the trades — that is the part we are actually selling.
If subcontractors are involved, what am I paying for?
The finished result, not a stack of trade invoices. Scope and price are agreed before anything starts and you see what is included, what is an add-on and what is billed monthly. Coordination is the work you are hiring us to do rather than a line item you get surprised by.
Who is responsible if a subcontractor gets something wrong?
We are. Bringing in a specialist moves the labour, not the responsibility. You raise it with your account manager and it becomes our problem to resolve — which is the entire reason this structure exists rather than handing you three phone numbers.
Is the IT helpdesk your own staff?
No, and we would rather say so. Helpdesk tiers 1 to 3, network operations and security operations run through a specialist managed-services partner — a properly staffed round-the-clock operation rather than one phone. What Redsilicon provides is the account manager who owns the relationship and the local hands when something needs physically touching. Most providers have that the other way round: a real helpdesk and a subcontractor you have never met turning up at your door.
Can I hire you for just one part of a project?
Yes. Plenty of work is a single line — a cabling run, a camera system, a Wi-Fi fix. The general-contractor structure matters when a job crosses trades; it is not a minimum order.