IT support in Ajax for when the warehouse stops
In a distribution business, the computers that matter are not the ones on desks. When a scanner will not associate or a label printer stops answering, product stops moving, and no amount of working email fixes it.
At a glance
- On site in Ajax and across Durham Region
- Mon–Fri 8am–5pm, after hours by arrangement
- One number to call, no vendor hand-offs
- Quoted per site. We will tell you what you do not need.
What Ajax is, in the parts that affect this work
The Ajax employment lands run to big-box logistics. Buildings in the GTA East Industrial Park off Salem Road North are specified with 40-foot clear height and truck-level doors, which is a warehouse built for vertical racking rather than for people at desks.
This page is about what that means for it support specifically. For how the work itself runs, what is included and what it costs to scope, the Managed IT Services page is the one to read.
Most IT providers are staffed for offices
The standard managed IT offering is built around knowledge workers: laptops, mailboxes, Teams, a file server. That is a real and useful thing to buy, and it is roughly half of what an Ajax logistics operation actually depends on.
The other half is operational: handheld scanners and their charging cradles, thermal label printers, the wireless they roam across, dock and gate hardware, the link between a warehouse management system and whatever the customer's system is. When one of those fails, the symptom reaches the floor before it reaches the helpdesk, and a provider who only speaks office will class it as somebody else's equipment.
We hold the cabling and the wireless as well as the servers, which means when a scanner drops there is no argument about whose problem it is. That is the actual reason to use one company for both, and it is worth more than any bundled discount.
Your customer's security questionnaire is coming
If you move product for a large customer, at some point their procurement team sends a security questionnaire. Multi-factor authentication, patching evidence, backup and recovery times, who has administrative access, what happens if you are breached.
These are answerable. Most of the answers are things you should have anyway, and the questionnaire is often the useful push that gets them done. We help clients work through them and we put the underlying controls in place.
What we will not do is certify you against a standard or sign an attestation on your behalf. We are not an audit firm and pretending otherwise would put your contract at risk, not ours. Where a customer wants a formal certification we will tell you that plainly and help you prepare for whoever does it.
The three things we find in nearly every warehouse network
One flat network. Scanners, cameras, the office, the building controls and a supplier's remote-access box all on the same segment. It works, and it means anything compromised anywhere reaches everything.
A device nobody can identify. Installed by a contractor years ago, still plugged in, still has a route to your servers. Usually harmless. Occasionally not.
No documentation of the wireless design. Which means every coverage complaint is investigated from scratch, and the same problem gets diagnosed three times.
Getting to you in Ajax
Ajax sits inside our regional travel band. That is one flat charge per site visit, not per hour and not per technician, and it is on the quote as its own line before you agree to anything. If a job needs three visits you will see three of them, which is also why we would rather scope it properly once.
We are a service-area business based in Oshawa with no storefront, so every job happens at your premises. If your site sits at the edge of what we cover, we would rather say so on the phone than find out on the day.
Want this scoped for your site in Ajax?
Tell us the building and what you are trying to achieve. We will tell you what it takes, and whether you actually need it.
Before you call
Do you support the warehouse management system itself?
We support everything it runs on and everything it talks to: the servers or the hosting, the network, the wireless, the handhelds, the printers. The application itself is the vendor's, and we would rather coordinate with them than pretend to be them. What we do is stop the vendor and the network being able to blame each other, because we can prove which side the fault is on.
We already have someone for the office. Can you just do the operational side?
Yes, that is a common arrangement and it works as long as the boundary is written down. We will agree in advance who owns the switches, who owns the wireless, who owns the servers and who gets called first, so that nothing sits in a gap while two companies each assume the other has it.
Is there after-hours cover?
Yes, on the monthly service, and for a shift operation it is the part worth paying for. A fault at 3am in a business that ships at 6am is a different event from a fault at 3am in an accounting office. We would rather know your shift pattern before quoting than discover it during an incident.